For account, subscription, payment, or connection issues, start with a ticket in the user panel. Include clear details about the problem, device platform, and error instead of simply saying “it won’t connect.”
Registration: No email address is required; create an account with a username and password.
The user panel ticket system is currently the official support channel. No public email address or Telegram account has been announced, so avoid contacting unverified accounts found through search results or forwarded messages.
Use it for account login, subscription status, plan upgrades, payment results, refund requests, client imports, and route connection issues. Tickets preserve the conversation context, so you can add screenshots or troubleshooting results without repeating the full story.
Open the Ticket Portal →No public email address has been announced, so email is not currently a support channel. Put account and order details directly in a user panel ticket so they can be checked against the current account status.
Use a Ticket Instead →No public Telegram account has been announced, so there is no corresponding contact channel or standard response expectation. For assistance, rely on ticket records and status updates in the user panel.
Go to the User Panel →This page does not promise a fixed response time. Account checks, payment confirmation, route troubleshooting, and client configuration require different information, and processing time varies with issue complexity. Ticket status and replies shown in the user panel are authoritative.
If the issue occurs only on a specific platform, name the relevant platform: Windows / macOS / iOS / Android / Linux. For payment issues, state whether you used Alipay / WeChat Pay / USDT and provide information that can identify the transaction; redact unrelated details first.
For refund requests, explain the situation directly in a ticket. GQVPN offers a 30-day no-questions-asked refund, with the outcome provided through the ticket.
Support staff can troubleshoot faster when they can see the symptoms, environment, and steps already tried. Complex technical issues are manageable; vague four-word descriptions are not.
Specify the platform, the status shown by the client, the selected region, any error message, and whether the issue is constant or occasional. You may attach screenshots with sensitive information redacted, but never submit a password or a complete subscription URL.
State the selected plan, payment method, and payment status in the ticket. Monthly plans include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; make sure the tier in the ticket matches your actual selection.
Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is prorated based on the remaining days. If the panel shows something different, attach a screenshot of the current plan page to your ticket.
Traffic packages remain available until used and never expire. Available tiers are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. When submitting a ticket, include the selected tier and what currently appears in the panel.
There is no limit on the number of devices online at the same time. If only some devices are affected, list each device platform, network environment, and client status separately so different causes are not conflated.
Ticket troubleshooting usually requires only the symptoms, platform, plan status, and necessary transaction details. Do not submit your account password, complete subscription URL, or unrelated personal information. Redact irrelevant information from screenshots before uploading them.
Verify external search results, forwarded accounts, and contact details from unknown sources. No email or Telegram address is published on this page; official support records are maintained through user panel tickets.